Overview

We are seeking a motivated and dynamic Customer Engagement Coordinator to join our growing team! This individual will play a key role in supporting our diverse portfolio of clients, which includes nonprofits, charities, and Fortune 500 companies across multiple industries. The ideal candidate will combine excellent customer service skills with a creative mindset, enabling them to assist clients effectively while brainstorming new ideas and initiatives in internal meetings and workshops.

Key Responsibilities

• Respond to and address customer inquiries in a timely and professional manner.

• Troubleshoot and resolve product-related issues and concerns.

• Document and update client records following each interaction to ensure accuracy.

• Continuously expand and maintain a comprehensive knowledge base of services and solutions.

• Assist in the development and implementation of marketing plans, including product positioning, campaign strategies, and market insights.

• Identify and explore strategic business opportunities through collaboration with cross-functional teams.

• Provide support for product and service inquiries, establishing clear channels of communication and information flow.

• Contribute to branding, advertising, and media relations efforts.

• Collaborate with management on projects related to business communications, success stories, and client outreach.